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» Category: Remote Desktop  (Go back)

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Why is my account locked? Article rated 3.2/5.0
The desktop platform includes a security feature whereby an account is automatically locked after three successive failed logon attempts. This would happen, for example, if the wrong password was ent...
Why does my Desktop disconnect after a shadow support session? Article rated 3.3/5.0
This is caused by a bug in the software on your PC that is running your remote desktop session. A workaround solution is explained in the following Microsoft support article: http://social.techn...
How do I connect to Diamond from my desktop Article rated 3.0/5.0
Please refer to attached word document
I am offsite and cannot connect - what can I do? Article rated 3.0/5.0
When you find that you canít connect to your Desktop when you are on an off-site Wi-Fi network, it is very likely for one of two reasons: the Wi-Fi network has been designated as public by your devic...