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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

» Subcategories:

Installing the software
Getting started
General questions
Using the software
Submission errors
Printing accounts and iXBRL

» Articles in this category:

Introduction Article rated 3.1/5.0
We have designed Comprehensive Accounts to be straightforward to use and hope that users will soon familiarise themselves with the menu driven system, questions, tips and automatic reports and printed...
How do I reply to a support ticket? Article rated 3.0/5.0
The emails you receive from our support ticket system will contain a link in the message body which, if you click it, should take you directly to your ticket’s page in our web site. The link will b...
How do I find my support ticket in your knowledgebase? Article rated 3.0/5.0
All support tickets are uniquely identified by their ticket number or Tracking ID, which is assigned when a support ticket is first submitted. Enter your tacking ID in the following web page to fin...
How do I add an attachment to a support ticket? Article rated 3.1/5.0
You can attach up to three files to each reply you make on a support ticket. These could be screenshots of the software to illustrate the issue you are explaining or a backup of your data for us to i...

» Top Knowledgebase articles: Views
 First use 1927
 Will I be able to send my client companies their Accounts in print or PDF? 1520
 Can I import my Accounts data from Excel or Sage? 1325
 Accounts menu 1259
 Will I be able to “personalise” the Notes to the Accounts? 1235
 Installing on your own PC, server network or peer-to-peer network 1222
 Data menu 1203
 Installing a release update to an existing installation 1201
 Introduction 1159
 Why must I contact you before I can re-install or move Comprehensive to a new PC? 1110
» Latest Knowledgebase articles: Date added
 One or both signing directors are not selected 2016-05-10 19:57:45
 The Accounting Period start or end date is missing and/or the CRN in the accounts does not match the CRN on the CT600 2014-01-08 15:09:10
 Why can't I enter a director's appointment or retirement date? 2013-06-25 13:09:25
 How do I add an attachment to a support ticket? 2013-06-11 08:58:55