Knowledgebase

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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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	Installing the software Getting started General questions Using the software Submission errors Printing accounts and iXBRL

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	Introduction We have designed Comprehensive Accounts to be straightforward to use and hope that users will soon familiarise themselves with the menu driven system, questions, tips and automatic reports and printed... How do I reply to a support ticket? The emails you receive from our support ticket system will contain a link in the message body which, if you click it, should take you directly to your ticket’s page in our web site. The link will b... How do I find my support ticket in your knowledgebase? All support tickets are uniquely identified by their ticket number or Tracking ID, which is assigned when a support ticket is first submitted. Enter your tacking ID in the following web page to fin... How do I add an attachment to a support ticket? You can attach up to three files to each reply you make on a support ticket. These could be screenshots of the software to illustrate the issue you are explaining or a backup of your data for us to i...

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