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I have requested an installation CD. When will I receive this?

Solution This article was written on 25th March 2011.

We are developing the software continuously towards the iXBRL launch date in April 2011 as reporting requirements and our customers' needs demand.

During this busy period, an installation CD will likely be superseded by the latest release of the software by the time it has been delivered in the post.

Because of this, we have taken the view to wait until a stable release before we issue CDs to those customers who have requested and paid for them.

We intend for this stable release to be issued in week commencing Monday 4th April 2011 and we will then send the CDs.

In the meantime, customers' licence details will allow them access to the secure download page of our web site from which they can download and install the latest release at any time.

Going forward, release updates will be notified by email or from within the software menu and distributed only by secure download from our web site. This remains the only economically and logistically viable way to ensure we provide the best and most timely support to our customers.
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Article details
Article ID: 38
Category: General questions
Date added: 2011-03-25 17:21:46
Views: 279
Rating (Votes): Article rated 3.0/5.0 (105)

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