Call Us Today! 0845 223 2170 |

Knowledgebase

Final Accounts > Support > Knowledgebase

Ask a question:


Content appears to be malformed

Solution This error is usually because one or more special or unusual characters have been entered in one or more of the free-text disclosure boxes.

This is often the case if the text has been copied from a word processor document, for example Microsoft Word, rather than having been typed directly with the keyboard.

The free-text disclosure boxes must contain only text or characters (e.g. Tab, Return) that are typed using the PC keyboard or entered using editing tools or buttons from the software menu.

If you wish to copy blocks of text from a document into a free-text disclosure box, first copy the text into a basic text editor - e.g. Notepad - and then copy from the text editor into the free-text disclosure box. This will help ensure that any special characters are stripped from the text.
 
Was this article helpful? yes / no
Article details
Article ID: 71
Category: Submission errors
Date added: 2012-05-29 19:27:47
Views: 276
Rating (Votes): Article rated 3.1/5.0 (109)

 
<< Go back